The following is an agreement between Australian Language Schools and an intending student.  Please make sure that you understand and sign this document before you complete your enrolment and pay your fees.  Then keep a copy of the signed agreement for your records.

As an applicant for enrolment in ALS courses, I agree to abide by the following:

• I understand that some courses at ALS (EAP, IELTS Preparation and Cambridge Exam Preparation), require a prerequisite level of English for entry.
• I understand that on commencement, ALS will test my English language ability and place me in an appropriate class level according to my English ability.
• I also understand that I will be assessed by the College during the progress of my course and agree to accept the decision of the College in relation to this placement and assessment
• I understand that on arrival and during my course, the College has a duty by law to check that my visa details are correct and may need to notify any changes to the Australian Immigration Department if necessary.
• I understand that if I hold an Australian Student Visa, I must maintain at least 80% attendance during my course.  I also understand that the College has an obligation to report me to Immigration authorities if my attendance is less than 80% or my performance in the course is consistently unsatisfactory.
• I understand that I cannot transfer to another school or College during the period of my enrolled course without a written letter of release from ALS. 
  
• I understand that a full week’s tuition is payable in weeks that contain a public holiday.
• I undertake to notify the College within 7 days, of any change in address in Australia. (Immigration requirement for Australian Student Visa holders.)
• I understand that any school-age children or other dependants who accompany me will be required to pay full fees if they attend an Australian private or government school.
• I understand that the College is required to share personal information about its students with the Australian Government and other designated authorities, including the Tuition fees Assurance Scheme and the ESOS Assurance Fund Manager.
  
  
• Disclaimer:  I understand that Australian Language Schools Brisbane has the right to alter its fees and conditions, cancel or defer its courses and alter class timetables at any time without notice.
  

Refunds of Fees and Dispute Resolution at ALS:
Please refer to the College’s Refund Policy below. The College provides trained Counsellors to help you with any personal, or course-related problems and to explain any decision of the College. ALS also has a Dispute Resolution Process that allows you to appeal to an independent arbiter, or the CRICOS Registration Unit (Queensland Department of Education), if you are unhappy with that decision at any time. You may also take action under Australian Consumer Protection laws if you are still unhappy.  Details of the Refund Policy and the Dispute Resolution Process can be found on our website.

ALS Refund Policy

1. Full Refund of Tuition Fees if Visa denied by Immigration:

A full refund of tuition fees (as shown in the ALS Application Form), will be made where a student’s visa application is denied by Immigration. In this case, written proof of denial must accompany the request for refund. Application Fees will not be refunded in this case, nor will the homestay placement fee if homestay has already been arranged at the student’s request. Homestay accommodation money and airport greeting fees will be refunded in full within 28 days of the receipt of notification (with proof).

2. Cancellation of a course by a student prior to course Commencement:

Where a student cancels his or her enrolment prior to the date of the scheduled course, a pro-rata refund will be made as under:

a) If the course is cancelled 14 days or more before commencement, 100% of the tuition fees will be refunded.

b) If a course is cancelled less than 14 days before commencement 60% of the tuition fees will be refunded.

As per 1 above, the Application Fee and homestay placement fee will not be refunded but any homestay accommodation money, or airport greeting fees will be refunded in full within 28 days of the receipt of notification.

3. Cancellations after the student’s course has commenced.

No refunds of any kind will be made once the student’s course has commenced, unless the participant has a legitimate complaint against the College that can be substantiated under the Consumer Protection Laws of the Commonwealth of Australia, or the State of Queensland.

 4. Exceptional Circumstances: Deferment of a Course of Study.

Where a student is unable to continue his or her studies for reasons deemed by the College to be to be “exceptional circumstances,” (eg. illness or death of a close relative), the student will not be entitled to a refund but may apply for a deferment. Course deferments can be scheduled for any date in the future so that students can resume their studies any time in the following twelve months.
Note: (i) Course deferments cannot be converted to cash refunds under any circumstances. (ii) The College does not offer a deferment, or transfer pre-paid fees to another person.

5. Request for Refunds

Requests for refund must be made in writing and forwarded to the College Director. An acknowledgement of the request will be sent immediately to the address/person nominated in the request, (or the last known address held on file for that student.) If the refund request is approved, payment will be made either in the form of a cheque made out in Australian dollars (AUD) to the enrolled Student, or by overseas transfer. The cheque will be posted to the nominated address, or made available for collection from Administration. All refunds will be processed and paid within four (4) weeks of the receipt of the written request.

6. Rights of International Students in Refund Disputes:

In the case of a dispute over a refund, international students may nominate a support person to accompany them at any stage of the dispute resolution process. If necessary, the College can also arrange an independent mediator through the Australian Council of Private Education Providers, (ACPET). Regardless of the outcome of the College’s decision on the granting of a refund, under Australia’s consumer protection laws the student still has the right to take further action and pursue other legal remedies under Australian and Queensland Law.

7. Provider Default:

In the unlikely event of ALS not being able to provide a course in which a student has already enrolled, all fees, including Application Fee and Homestay Arrangement fee will be refunded within 14 days.